Four steps, one payment – at the end.
- 1 · BookingNothingYou confirm your tour and save a card – just like reserving a hotel room.
- 2 · Before you travelNothingNo deposit and no balance payment before departure.
- 3 · During your tourNothingHotels, driver-guide and entrance fees have already been paid by us.
- 4 · Check-out on your last dayYour paymentOnly after your last transfer do you receive the invoice and pay by card or bank transfer.
We pay your hotels, driver-guide and entrance fees out of our own pocket – long before you pay a penny. We do it because we know you will be happy.
Deposit or check-out?
| Usual tour operators | Ceylonreise | |
|---|---|---|
| When you book | usually a deposit of 20 % or more | ✓ Nothing |
| Before departure | balance, usually several weeks before | ✓ Nothing |
| If the operator goes out of business before your tour | claim your money back | ✓ You have paid nothing, so there is nothing to claim |
| If an agreed service does not happen | pay first, claim a refund later | ✓ deducted before you pay |
| Who pays first? | You | ✓ We do |
Saved securely, charged only at the end.
With Stripe
You save your card with Stripe, the payment service also used by Amazon and Booking.com. We never see your full card details.
Only on your last day
Nothing is charged before or during your tour. You receive your invoice on the last day – only then do you pay.
Card or bank transfer
At the end you pay the way you prefer: by card or by bank transfer.
„I founded Ceylonreise so that you experience Sri Lanka before you pay for it. I put my name to that.“— Philipp Müller, founder
Philipp Müller
German–Sri Lankan, lives in Sri Lanka and brings his two home countries together through Ceylonreise.
Thakshila Manamperi
Your contact for proposals and bookings – from your first enquiry to your booking confirmation.
Ricardo Müller
Looks after your questions and wishes before, during and after your trip.
Saman Manamperi
Organises hotels, drivers and guides on the ground so every day of your trip runs smoothly.Your contract is with Trimowa UG (haftungsbeschränkt), Saarbrücken, Germany · Saarbrücken local court, HRB 110999 · our own team and office in Sri Lanka
Questions about payment
Why is there no deposit?
Because you should experience your tour before you pay for it. Before and during your tour you pay nothing – your money stays with you until the last day.
When exactly do I pay?
On the last day of your tour, after your last transfer. You then receive your invoice and pay by card or bank transfer.
What happens to my card until then?
Nothing. It is saved with Stripe, as for a hotel reservation. We never see your full card details, and nothing is charged before your tour ends.
What if something is not as agreed?
Our team in Sri Lanka is there for you throughout your tour and sorts things out straight away. If an agreed service does not happen, we deduct it from your invoice before you pay.
What if I have to cancel?
The cancellation terms in section 5 of our terms and conditions apply. We recommend travel insurance that covers cancellation.